Terms & Conditions

The following Terms and Conditions apply to all transactions conducted by The Supply Company.

Orders

Orders can be placed by telephone or email.  All mail order items must be paid for at time of order and all prices include VAT.   Orders are processed within 24 hours and payment is taken at time of order. 

We reserve the right to decline any order.

Pricing 

All products are priced in £ sterling.  We reserve the right to change prices at any time, all products are subject to availability and can be withdrawn at any time.

Delivery

Items will normally be sent by Royal Mail or courier service and shipping is FREE to the UK mainland.  Please enquire for overseas shipping costs.

We aim to despatch items within 3 days and will email you to let you know if there is likely to be a delay.  Should there be a delay of any kind we will contact you to enquire whether you are happy to wait or would rather cancel your order.

The Supply Company does not accept liability for orders lost, stolen or damaged during shipping.

Returns

Where mistakes have been made we will accept most mail order parts for return.  Special order items cannot be returned, refunded or exchanged.  All other parts returned will incur a 20% restocking charge and carriage charges cannot be refunded.  If the error is ours returned parts will be refunded in full.  All parts returned must arrive back no later than 7 days from the date of despatch and in the manufacturer's original packaging and be packed in an acceptable manner and be unused.

Guarantee

All third party products supplied by The Supply Company are covered by original manufacturers guarantee where applicable and all current statutory legislation.  All fair and reasonable complaints will be dealt with quickly, efficiently and sympathetically.  Your statutory rights are not affected.  We will endeavour to respond to all complaints within 5 working days and keep you informed throughout the process after giving you an estimated time in resolving the problem.

Product Details

All products shown with a photo are for reference only and should be considered illustrative.

Privacy Policy Overview

The Supply Company is strongly committed to protecting the privacy of its website users and customers.  We have written this privacy policy to outline the specific information we collect, how we use this information and what options you have in sharing this information with us when you visit our site.  Protecting your privacy is a significant part of our commitment to providing you with a high quality shopping experience.

Information Collection and Use

We may collect and use but do not store the following kinds of personal data:

  • information about your visits to and the use of this website
  • information about any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services
  • information that you provide to us for the purpose of registering with us and/or subscribing to our website services

We will never sell, share or rent this information to others.

When a user places an order we request personal information on the order form used in the shopping cart.  Contact (name, address, email etc) and payment information (credit card number and expiration date) is requested.  This information is used for billing purposes and to fulfil the customer's order.  If we have trouble processing an order we will use this information to contact the customer.  Credit card transactions are processed using our own secure merchant account.

Cookies

We will store a persistent cookie so that you may retrieve the products in your shopping cart with no need to go through re-choosing all of them again.  However, the cookie will eventually expire if there is no activity in your cart, eg. view, add to etc for a number of days.  This website's cookies do not contain any personally identifiable information.  If the user rejects the cookie they may still use our site but the user will experience limited functionality in some areas of our site, eg. the user will not be able to process an order through our shopping checkout area.

Sharing

We use third party shipping companies eg. Royal Mail and Interlink Express to ship orders, and a third party credit card payment processing system to bill users for goods and services.  These companies do not retain, share, store or use personally identiable information for any secondary purposes.

Links

This website may contain links to other sites.  Please be aware that The Supply Company is not responsible for the privacy practices of such other sites.  We encourage our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information.  This privacy statement applies soslely to information collected by The Supply Company.

Notification of Changes

If we decide to change our privacy policy we will post those changes on this page so our users are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.  We will use information in accordance with the privacy policy under which the information was collected.

Your Feedback

At The Supply Company your privacy is extremely important.  If you have any questions about the privacy statement, the practices of this site or your dealings with us please contact us and let us know.

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